haus modern living: EVENTS

SHIPPING QUESTIONS

1) What are the specifics of your Free Shipping?
2) Can I upgrade my Free Shipping to White Glove full service delivery?
3) Do you ship international?
4) How do you estimate your ship times?

RETURN, EXCHANGES, DAMAGES & CANCELLATION QUESTIONS

5) What are your Return Policies on furniture?
6) What are your Return Policies on items other than furniture?
7) How do I process a return?
8) How do I cancel my order?
9) How do I report damaged or problematic orders?
10) How long do I have to report a problem or damage to my order?

ORDERING QUESTIONS

11) When is my credit card charged in the order process?
12) How do I know that my credit card information is safe when ordering from haus modern living?
13) How do I know that my personal information is safe when ordering from haus modern living?
14) What happens if I place an order and the item is out of stock?
15) How can I be sure the item I want to order is in stock?
16) What Credit Card types do you accept?
17) Can I order fabrics not listed on your website or use my own fabric?

ANSWERS:

SHIPPING QUESTIONS

1) What are the specifics of your Free Shipping?

We offer Free Shipping on all orders over $100 in the 48 contiguous states . All non-freight items are shipped via UPS Ground and subject to those ship times. All freight items are shipped using the manufacturers prefered carrier and subject to the carriers rules and regulations. All Free Shipping on freight is curbside only, except Knoll products which are all White Glove.

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2) Can I upgrade my Free Shipping to White Glove full service delivery?

Upgrade to White Glove delivery is available and is subject to the terms and fees of the carrier. To upgrade simply call us @ 1-888-894-haus(4287) and we'll be happy to help.

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3) Do you ship international?
At this time haus modern living does not ship international.

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4) How do you estimate your ship times?

All stock items are generally shipped within 3 - 5 business days. This is enough time to allow 1 day for the transaction to settle, 1 day to process and pull the order and 1 day to ship the order. Due to volume this process can take more than 3 days which is why we estimate 3 - 5 business days. All furniture ship times are based on manufacturer estimated ship times and are good faith only. While we have found that our manufacturers are frequently accurate in their shipping estimates, there are factors that may hold up the process. Italian furniture manufacturers close for the month of August which can definitely impact this estimated ship time. If you have any more specific questions regarding ship times or would like to request a specific delivery date please call us @ 1-888-894-haus(4287).

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RETURN, EXCHANGES, DAMAGES & CANCELLATION QUESTIONS

5) What are your Return Policies on furniture?

All special order, upholstered and polycarbonate items are non-returnable. All non-special order furniture may be subject to a restocking fee of 20 - 40%. If you would like to find the return policy for a specific item please call us to ensure that you will be satisfied with your purchase. Shipping fees are non-refundable.

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6) What are your Return Policies on items other than furniture?

All returnable items may be returned for exchange or store credit only within 14 days of receiving merchandise. Shipping fees are non-refundable. Polycarbonate items are non-returnable.

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7) How do I process a return?

Call us @ 1-888-894-haus(4287) to recieve a Return Authorization number. All items returned without a Return Authorization may be subject to a 20% restocking fee.

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8) How do I cancel my order?

All orders may be cancelled within 48hrs. of purchase. Special order items cancelled after 48hrs. are subject to any fees incurred by haus modern living due to the ordering process. Items that have already been shipped may not be cancelled.

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9) How do I report damaged or problematic orders?

All damaged or problematic orders must be reported within 14 days of delivery by calling us @ 1-888-894-haus(4287) or emailing us @ orders@hausmodernliving.com. haus modern living is not responsible for damage claims made after the 14 day limit.

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10) How long do I have to report a problem or damage to my order?

All damaged or problematic orders must be reported within 14 days of delivery by calling us @ 1-888-894-haus(4287) or emailing us @ orders@hausmodernliving.com. haus modern living is not responsible for damage claims made after the 14 day limit.

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ORDERING QUESTIONS

11) When is my credit card charged in the order process?

Your credit card is charged immediately when you place your order using an automated system.

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12) How do I know that my credit card information is safe when ordering from haus modern living?

haus modern living uses only secure credit card processing via SSL (Secure Socket Layer) which blocks outside partys from viewing your information. The secure environment can be confirmed by noticing the https in the address bar. For instance, if the address is http://www.hausmodernliving.com - when you check out you will notice that the address has changed to https://www.hausmodernliving.com. If you do not see the https before the address please notify us @ 1-888-894-haus(4287).

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13) How do I know that my personal information is safe when ordering from haus modern living?

haus modern living does not share any personal information with any other party for any reason. We take every measure to ensure that our customers feel safe and secure with our website. We do not trade email lists - EVER! We understand the frustration that comes with giving your email address to the wrong person or organization which results in constant spamming and junk mail. This is something we take very serious.

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14) What happens if I place an order and the item is out of stock?

Normally, items that are out of stock will not be able to be put in the cart and will say "On Order". However, we sometimes sell through items in our physical stores before we are able to update our online quantities which allows out of stock items to be purchased. We will notify you immediately of any such occurances and offer the choice of either waiting until our store is restocked or cancelling the order. If you choose to cancel your order refunds are processed immediately so you don't have to worry about the charge staying on your card. You will also receive an email from our Merchant Processing Service to verify that your card has been refunded. We understand that these situations can be frustrating so we take every measure to make it easy as possible.

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15) How can I be sure the item I want to order is in stock?

The best way to ensure an item is in stock is always to call us @ 1-888-894-haus(4287). While we work very hard to keep our site as up to date as possible, there are instances where out of stock items are ordered. We understand that this can be frustrating when ordering within a time sensitive situation.

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16) What Credit Card types do you accept?

Visa, Mastercard and American Express.

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17) Can I order fabrics not listed on your website or use my own fabric?

Most of our upholstered items come in a vast amount of available fabrics. We have posted fabrics that our customers have ordered most frequently and have tried to offer some others to widen the selection. We are happy to work with you to find the right fabric and send any samples, photos, etc. to help you make the right choice. Simply give us a call and we'll be happy to help. Also, some of our items do allow "Fabrics of your own choosing", but many have to be approved by the manufacturer first. The best way to handle this is always over the phone or via email.

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